Remote problem diagnosis and support HPE Services uses electronic remote support tools to isolate your problem and facilitate resolution. 4-hour onsite response For issues that cannot be resolved remotely,an authorized HPE Services representative arrives at your site within 4 hours after your call has been logged,if this time falls within your contracted service window. HPE Services returns your covered hardware to operational condition,repairing or replacing components or entire units as necessary. Escalation management Established escalation procedures enlist specialized expertise from HPE.
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