**MendIT Collect & Return Warranty** **INTRODUCTION** As part of our continued support to our customers we are pleased to extend the manufacturers 12 month warranty with either a 24 or 48 month guarantee providing added protection should the equipment suffer a mechanical / electrical failure. The cost of repair shall be limited to the purchase price of the equipment. We hope that the equipment will be trouble free, however should it fail during the guarantee period please follow the claims procedure detailed below. **DEFINITIONS** The words or expressions detailed below have the following meaning wherever they appear: - Equipment - As detailed on the MendIT website www.mendit.com - Guarantee Period - 24 or 48 months from the expiry of the manufacturer's 1st year period - Location - The property situated on the UK Mainland only (includes the Channel Islands and Isle of Man, Northern - Ireland and all other UK islands) - Mechanical / Electrical Failure - The sudden failure or breakdown of the equipment which results in the stoppage of its normal functions - We, Us, Our - MendIT Ltd, Network 65 Business Park, Burnley Lancashire BB11 5TE **CLAIMS PROCEDURE** - Customer calls MendIT repair centre 0844 244 9999 and warranty status is checked - MendIT will attempt to resolve the problem over the phone - If the unit is in need of hardware repair MendIT will arrange collection and supply a pre-paid postage label for the customer to attach to their unit (customer is responsible for packaging) - Upon receipt MendIT will diagnose the fault and carry out the repair for free - Unit is tested to ensure fault is repaired - MendIT will package the unit and return to customer - MendIT covers all costs for parts, labour and carriage - No longer than 5 working days **GENERAL CONDITIONS** 1) We will make all reasonable attempts to provided the provision of service except where it is precluded by: a) ad

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