**MendIT On-Site Warranty** **MendIT Guarantee** **INTRODUCTION** As part of our continued support to our customers we are pleased to extend the manufacturers 12 month warranty with either a 24 or 48 month guarantee providing added protection should the equipment suffer a mechanical / electrical failure. The cost of repair shall be limited to the purchase price of the equipment. We hope that the equipment will be trouble free, however should it fail during the guarantee period please follow the claims procedure detailed below. **DEFINITIONS** The words or expressions detailed below have the following meaning wherever they appear. - Callout - The attendance of an approved engineer during normal working hours (8am- 5pm Monday to Friday) - Equipment - As detailed on the MendIT website www.mendit.com - Guarantee Period - 24 or 48 months from the expiry of the manufacturer's 1st year period - Location - The property situated on the UK Mainland only (excludes the Channel Islands and Isle of Man, Northern - Ireland or any other UK island) - Mechanical / Electrical Failure - The sudden failure or breakdown of the equipment which results in the stoppage of its normal functions - We, Us, Our - MendIT Ltd, Network 65 Business Park, Burnley Lancashire BB11 5TE **CLAIMS PROCEDURE** - Customer calls MendIT repair centre 0844 244 9999 and warranty status is checked - MendIT will attempt to resolve the problem over the phone and may require your assistance in performing diagnostic procedures - If the unit is in need of hardware repair MendIT will arrange to send and engineer with parts to a place convenient to you (UK mainland) - MendIT will endeavour to provide an on-site engineer by the end of the next business day should the call be received by 15:00 hours-local time - Warranty covers manufacturer's defects only **GENERAL CONDITIONS** 1) We will make all reasonable attempts to provided the prov

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