Course Description This course covers the following topics in order to prepare for the exam: Identifying cause of and resolving desktop application issues. Identifying cause of and resolving networking issues. Managing and maintaining systems that run Windows 7 client. Supporting mobile users. Identifying cause of and resolving security issues. Example Training Video (Not From This Course) Course Content Module 1: Installing, Upgrading, and Migrating to Windows 7 1 Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician 2 Introduction To Installing Upgrading And Migrating To Windows 7 3 Windows 7 Pre - Installation Requirements 4 Installing Windows 7 - Part 1 5 Installing Windows 7 - Part 2 6 Installing Windows 7 - Part 3 7 Overview Of Image Based Installations - Part 1 8 Overview Of Image Based Installations - Part 2 9 Overview Of Image Based Installations - Part 3 10 Configuring Application Compatibility 11 Chapter 1 Summary Module 2: Configuring Disks And Device Drivers 1 Introduction To Configuring Disks And Device Drivers 2 Managing And Maintaining Disks - Part 1 3 Managing And Maintaining Disks - Part 2 4 Managing And Maintaining Disks - Part 3 5 Installing And Configuring Device Drivers 6 Chapter 2 Summary Module 3: Configuring File Access And Printers 1 Introduction To Configuring File Access And Printers 2 Overview Of Authentication And Authorization 3 Managing File Access - Part 1 4 Managing File Access - Part 2 5 Managing Shared Folders - Part 1 6 Managing Shared Folders - Part 2 7 Configuring File Compression 8 Managing Printing 9 Chapter 3 Summary Module 4: Indentifying And Resolving Log on Problems 1 Introduction To Indentifying And Resolving Logon Problems 2 Understanding Authentication 3 Managing Computer Accounts 4 Additional Network Services - Part 1 5 Additional Network Services - Part 2 6 Troubleshooting User Properties 7 Resolving Logon Issues 8 Chapter 4 Summary Module 5: Configuring Network Connectivity 1 Introduction To Configuring Network Connectivity 2 Configuring T C P I P Connectivity - Part 1 3 Configuring T C P I P Connectivity - Part 2 4 Configuring T C P I P Connectivity - Part 3 5 Automatic I P Address Allocation 6 Name Resolution 7 Wireless Networking - Part 1 8 Wireless Networking - Part 2 9 Wireless Networking - Part 3 10 Chapter 5 Summary Module 6: Troubleshooting Network Issues 1 Introduction To Troubleshooting Network Issues 2 Troubleshooting Network Connectivity - Part 1 3 Troubleshooting Network Connectivity - Part 2 4 Troubleshooting Network Connectivity - Part 3 5 Troubleshooting Name Resolution - Part 1 6 Troubleshooting Name Resolution - Part 2 7 Troubleshooting Name Resolution - Part 3 8 Troubleshooting Network Printing - Part 1 9 Troubleshooting Name Resolution - Part 2 10 Troubleshooting Name Resolution - Part 3 11 Chapter 6 Summary Module 7: Mobile Computing And Remote Access 1 Introduction To Mobile Computing And Remote Access 2 Configuring Mobile Computer And Device Settings 3 Using Remote Control Tools 4 Configuring And Troubleshooting Remote Access - Part 1 5 Configuring And Troubleshooting Remote Access - Part 2 6 Configuring And Troubleshooting Remote Access - Part 3 7 Configuring And Troubleshooting Remote Access - Part 4 8 Configuring Branch Cache managing Computer Accounts 9 Chapter 7 Summary Module 8: Securing Windows 7 Desktops 1 Introduction To Securing Windows 7 Desktops 2 Overview Of Security Management - Part 1 3 Overview Of Security Management - Part 2 4 Overview Of Security Management - Part 3 5 User Account Control 6 Application Restrictions - Part 1 7 Application Restrictions - Part 2 8 Configuring The Windows Firewall - Part 1 9 Configuring The Windows Firewall - Part 2 10 Configuring The Windows Firewall - Part 3 11 Configuring The Windows Firewall - Part 4 12 Securing And Troubleshooting Internet Explorer - Part 1 13 Securing And Troubleshooting Internet Explorer - Part 2 14 Securing And Troubleshooting Internet Explorer - Part 3 15 Chapter 8 Summary Module 9: Optimizing And Troubleshooting Performance And Reliability 1 Introduction To Optimizing And Troubleshooting Performance And Reliability 2 Overview Of Performance And Reliability Tools - Part 1 3 Overview Of Performance And Reliability Tools - Part 2 4 Optimizing Performance - Part 1 5 Optimizing Performance - Part 2 6 Dealing With Hardware Failure 7 Chapter 9 Summary Module 10: Maintaining Windows 7 Desktops 1 Introduction To Maintaining Windows7 Desktops 2 Troubleshooting Utilities - Part 1 3 Troubleshooting Utilities - Part 2 4 Troubleshooting Utilities - Part 3 5 Troubleshooting Utilities - Part 4 6 Backing Up And Restoring Data 7 Using System Restore 8 Configuring Windows Update 9 Chapter 10 Summary 10 Outro LEARN365 Courses Include 12 Months Unlimited Online Access to: Expert Instructor-Led Training: Learn 365 uses only the industry's finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7. Visual Demonstrations andamp; Multimedia Presentations: Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Learn 365 always focuses on real world scenarios and skill-set development. Quizzes andamp; Exam Simulators: Learn 365's custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Learn 365 courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam. Social Learning andamp; Networking: Learn 365 has designed a world class Learning Management System (LMS). This system allows you to interact and collaborate with other students and Learn 365 employees, form study groups, engage in discussions in our NOW@ Forums, rate and like different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. Flash Cards andamp; Educational Games: IT online learning knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high. Navigation and Controls: Learn 365's self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule. Certificate of Completion: Upon completion of your training course, you will receive a Certificate of completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment. Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.

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