* Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory most B-category units and most popular optional units with additional support for the Technical Certificate and Functional Skills. * Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment and how candidates can achieve their best. * Suitable for all awarding organisations including C&G EDI Edexcel OCR and VTCT.
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