Course Description Quality Management offers participants a practical approach to the often-ambiguous topic of managing project quality. Participants will learn valuable skills to define overall project quality and then ensure the defined standards are met. This course is best suited for beginning to intermediate project managers. Students can claim 7 PDU/Contact Hours upon completion of this course. Example Training Video (Not From This Course) Course Outline Section 01 - Concept of Quality Concept of Quality Definition Impact of Poor Quality Grade vs. Quality Quality Management The Choice Impact of Poor Quality 2 Key Terms 1-8 The Five Major Cost Categories Eight Categories of Waste Eight Categories of Waste 2 Eight Categories of Waste 3 Impact of Poor Quality 3 Thought Leaders 8.1 Plan Quality 8.2 Perform Quality Assurance 8.3 Perform Quality Control Section 02 - Customer Input to Quality Customer Input to Quality Customer Types Customer Impacts Defining Customer Requirements Defining Customer Requirements 2 Defining Customer Requirements 3 Project Characteristics/Attributes Project Characteristics/Attributes 2 Section 03 - Plan Quality Plan Quality Planning Not Inspection Scope Statement Factors Impacting The Quality Plan Product Description Operational Definitions What The Quality Plan Does Benchmarking Cause and Effect Diagrams Process Flowcharting Design of Experiments Quality Management Plan Quality Management Plan 2 Types of Plans A Good Quality Assurance System Section 04 - Quality Control Quality Control Impact of Poor Quality Key Concepts Key Concepts 2 Key Concepts 3 Key Concepts 4 Juran Trend Analysis A Good Quality System Will Control Charts Control Charts Key Terms Control Charts Key Terms 2 'In Control' Variations Variations 2 Pareto Diagrams Statistical Sampling Terms Statistical Sampling Terms 2 Acceptance Sampling Advantages of Acceptance Sampling Disadvantages of Acceptance Sampling Quality Circles Quality Control vs. Assurance Putting It All Together Section 05 - Six Sigma Six Sigma Key Questions What Is Six Sigma? Performance Aspects of Six Sigma Defects Per Million Opportunities Six Sigma Advantages Six Sigma Advantages 2 Making Six Sigma Work Do You Have A Six Sigma Philosophy? The Steps The Steps 2 Implementing Six Sigma in Projects The Six Sigma Methodology Define Measure Analyze Improve Control Scope Training Implementation Model Communication Measuring Progress Risk Management Course Closure Section 06 - Final Exam Final Exam PACKAGE INCLUDES 12 Months Online Subscription to instructor-led classroom sessions with full audio, video and Review Quiz Components 7 PDU/Contact Hours upon Completion Additional 20 Question Final Exam Free 1 Year Upgrade Policy Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.

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